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   The University Speaking Center > NACC > Communication Center Scholarship

Communication Center Scholarship

This bibliography currently represents a compilation of communication center published articles & chapters along with academic papers presented at regional and national conferences.

If you are looking for CXC references a good place to start is Dannels & Gaffney's January 2009 publication, Communication Across the Curriculum and in the Disciplines: A Call for Scholarly Cross-curricular Advocacy, as it offers a 25 year synopsis of the CXC literature.

UNCG maintains this list, additions/corrections should be sent to kmcuny@uncg.edu

Ahua, S. & Rachal, H. (2009, March). The speaking center as a part of the college community: How speaking centers can affect freshman retention. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Alston, M. (2009, March). From the university to the penitentiary: Implementing communication centers focused on conflict resolution in our male penal system. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Apostel, S. (2011, March). Noel studio ethos: Remediating space, encouraging collaboration in the communication center. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Apostel, S. (2011, March). Presentation aids that "move": Providing feedback on visuals composed on rich-media software. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Apostel, S. & Carpenter, R. & Napier, T. & Valley, L. (2013). Studio pedagogy: A model for collaboration, innovation, and space design. In L. Johnston (Ed.), Cases on higher education space: Innovation, collaboration, and technology (pp. 313-329). Hershey, PA: IGI Global.

Atkins-Sayre, W. (2007, April). Communication centers and campus communities: The promise of an audience-centered approach. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Atkins-Sayre, W. (2012, April). Speaking our minds: Communication centers and critical thinking. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Atkins-Sayre, W. (2012). Speaking our minds: Communication centers and critical thinking. In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions (pp. 13-22). Lanham, MD: Lexington.

Atkins-Sayre, W., & Yook, E. L., (2014, April). Training the Trainers: Using Communication Centers to Improve Peer Tutoring. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Bayer, T. & Curto, K. A. (2012). Learning to tell what you know: A communication intervention for biology students. In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions (pp. 113-130). Lanham, MD: Lexington.

Bayer, T. (2007, April). Getting to the core of what's most important: Listening and responding to students' self-perceived oral communication deficits. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Bilski, B. (2013, April). Progress and empowerment: A recipe for change. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Blumenthal, C. (2008, April). Communication centers: Relationship of client satisfaction to identify style, self-efficacy, and stage of change. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Bodkins, A. (2013, April). An ethnographic study of communication center pedagogy. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Bowdon, M.,& Carpenter, R. (Eds.). (2011). Higher education, emerging technologies, and community partnerships: Concepts, models, and practices. Hershey, PA: IGI Global.

Brown, C. (2013, April). Then and now: A longitudinal study of two communication center staffs using social identity theory. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Brown, C. (2014, April). Assessing Student Participation in the Annual NACC Conference: A Worthwhile Experience? Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Brown, C. J. (2014, April). “Your Speech is the Bomb”: Assessing Clients’ Perceptions of Tutor use of Slang. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Bryant, W. (2009, March). Critical perspectives on group consultations: Communication accommodation theory, immediacy, and persuasion. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Burks, J. (2013, April). Re-evaluating social media within a speaking center setting. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Burks, J. (2014, April). Conflict Amongst Peer Consultants at Communication Centers. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Buske-Zainal, P., & Gurien, R. (1999, November). Dialectical tensions of running a speaking center at a college without a required communication course. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

Butler Ellis, J. & Clark Hitt, R. (2012). Using theory and research to increase student use of communication center services. In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions. (pp. 131-146). Lanham, MD: Lexington.

Carpenter, R. & Apostel, S. (2012). Communication center ethos: Remediating space, encouraging collaboration. In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions. (pp. 163-174). Lanham, MD: Lexington.

Carpenter, R. (2011). A space for the rising creative class: Media, literacy, and innovation in the noel studio. In Sweet, C. & Blythe, H. (Eds.), It Works for Me, Creatively (pp. 113-116). Stillwater, OK: New Forums.

Carpenter, R. (2011). "Remediating the community-university partnership: The multiliteracy space as a model for collaboration." In Bowdon, M. & Carpenter, R. (Eds.), Higher education, emerging technology, and community partnerships: Concepts, models, and practices. (pp. 387-401). Hershey, PA: IGI Global.

Cayetano, C. (2013, April). Overcoming the eclipse of leadership: A graduate student’s experience in the communication assessment learning lab. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Cayetano, C. (2014, April). Reflective Listening: The Listening within the Walls of a Communication Center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Coats, A. M. (2014, April). Ritualized Beginnings at the Speaking Center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Cuevas, K. (2010, March). Working with international students. Paper presented at the annual Excellence at the Center Conference, Greencastle, IN.

Cullen, J. (2007, April). Spreading the word: Expanding the clientele for communication centers. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Cuny, K. M., Thompson, M., & Naidu, H. P. (2014). Speaking for a change: Using speaking centers to amplify marginalized voices in building sustained community movements for social justice. In L. R. Frey & D. L. Palmer (Eds.), Communication activism pedagogy (pp. 381-410). New York, NY: Hampton.

Cuny, K.M., Thompson, M., & Naidu, H. P. (2011, September). Speaking for a change: Leveraging the art of public speaking to support marginalized voices. Paper presented at the annual conference of the Carolina's Communication Association, Winston Salem, NC.

Cuny, K.M., Wilde, S.M. & Stevens, A.V. (2012). Using empathetic listening to build relationships at the center, In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions. (pp. 249-256). Lanham, MD: Lexington.

Cuny, K. M. & Yarragunta, H. R. (2009). Increasing feedback opportunities: Learning the ropes together. In Worley, D. W., Worley, D. A., Hugenberg, B. & Elkins, M. R. (Eds.), Best Practices in Experiential and Service Learning in Communication. (pp. 316-324). Dubuque: Great Rivers.

Cuny, K. M. & Yarragunta, H. R. (2010, March). Communication activism: A new model of outreach in the communication center. Paper presented at the annual Excellence at the Center Conference, Greencastle, IN.

Dannels, D. P. & Gaffney Housley, A. L. (2012). The blind leading the blind? An ethnographic heuristic for communication centers. In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions. (pp. 87-112). Lanham, MD: Lexington.

Davis, A. (2011, March). The implications of computer mediated communication in communication centers. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Davis, A. (2011, September). Peer tutoring and relationship development online. Paper presented at the annual conference of the Carolina's Communication Association, Winston Salem, NC.

Davis, A. (2012). Collaboration, competence, or conquering: A study of the definition of empowerment at a speaking center. M.A. capstone, The University of North Carolina at Greensboro, United States-- North Carolina.

Davis, A. (2012). The implementation of computer mediated communication in communication centers, In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions. (pp. 217-230). Lanham, MD: Lexington.

Davis, A. (2013, April). Collaboration, competence, or conquering: A study of the definition of empowerment at a speaking center. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Deville, D. & Young, M. (2013, April). Achieving the unachievable. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Dinally, S., Kirby-Straker, R., & Raymond M. (2014, April). Self Assessment vs. Peer Evaluation in the Context of an Oral Communication Center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Dittmar, D. (2014, April). Disability Talk: An Analysis of Visual Impairment in the Speaking Center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Dwyer, K. & Davidson, M. (2012). Speech center support services, the basic course, and oral communication assessment. In Hunt, S. K. (Ed.), Basic communication course annuals. (pp. 122-150). Boston, MA: American.

Ellis, E. (2013, April). Advancing the online presence of speaking centers. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Ellis, E. D. (2014, April). I’m a New Journalist? How Speaking Center Consultants Navigate a New Identity in Unconventional Consultations. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Ellis, J. (2010, November). Improving student communication skills: Demonstrating assignment relevance and delivering effective feedback. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

Ellis, J. & Clark-Hitt, R. (2010, November). Student motivation and program improvement. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

Ellis, J.B. & Grimaldi, A. & Root, G. & West, T.D. (2013). Ernst & young leadership and professional development center: Accounting designed for leaders. In L. Johnston (Ed.), Cases on higher education space: Innovation, collaboration, and technology (pp. 330-355). Hershey, PA: IGI Global.

Emery, D. L. (2006). Front and center: Speaking, listening, and assessment in the contexts of communication instruction. International Journal of Listening, 20, 62-65.

Emery, D. L. (2010, November). Communication as professional development: Networks, media, and communication outcomes. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

Ferretti, L. (2003, April). University speaking centers: Assessing their role in the development of students' oral communication competencies. Paper presented at the annual Excellence at the Center Conference, Colorado Spring, CO.

Furbank, L., Lese, K., & Borgella, A. (2011, April). "There's a communication center here?": How on-campus advertising and social media presence changed our client visitation. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Grice, G., & Cronin, M. (1992). The comprehensive speech communication laboratory: We have ways of making you talk. Paper presented at the Southern States Communication Association, San Antonio, TX.

Gunn, A. (2001, April). Speaking across the curriculum at UNCG. Paper presented at the annual Excellence at the Center Conference, Indianapolis, IN.

Gunn, A. M. (2002). Communication across the curriculum: Education for individualistic pursuit or cultural transformation. Ph.D. dissertation, The University of North Carolina at Greensboro, United States -- North Carolina.

Halsey, E. (2009, March). A comparative look at the levels of community engagement of communication centers. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Heide, B., Shulman, H., & Ellis, J. (2006, April). Developing a basis for ethical operations in communication centers. Presented at the annual Excellence at the Center Conference, Omaha, NE.

Helsel, C. R. & Hogg, M. C. (2006). Assessing communication proficiency in higher education: Speaking labs offer possibilities. International Journal of Listening, 20, 29-54.

Hobgood, L. (1999, November). Establishing a communication lab or speaking center. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

Hobgood, L. (2000). The pursuit of speaking proficiently: A voluntary approach. Communication Education, 49, 339-351.

Hobgood, L. (2002). Speaking of pie: Formal debate outside the communication field – The speech center assists. Paper presented at the annual conference of the National Communication Association, New Orleans, LA.

Hobgood, L. (2006, November). Of, by, and for: Communication centers as prototypical sites. Paper presented at the National Communication Association, San Antonio, TX.

Hobgood, L. (2008, November). The Problem with the Promise. Paper presented at the Annual Convention of the National Communication Association. San Diego, CA.

Hobgood, L. (2008, November). Unconventionally Qualified for Postgraduate Life: Former Communication Center Tutors Speak. Paper presented at the Annual Convention of the National Communication Association. San Diego, CA.

Hobgood, L. (2009, March). Attention at the center: What we owe the field and the communities we serve. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Hobgood, L. (2010, March). The apprentice's sorcerer: A director's role. Paper presented at the annual Excellence at the Center Conference, DePauw University, Greencastle, IN.

Hobgood, L. (2011, March). Claire & Sarah visit the speech center: Speaking as public service. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Hobgood, L. & Horak, L. (2012, April). The image of influence. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Hobgood, L., Sandlin, P., Von Till, B., Preston, M., Burk, T. L., Neher, W., & Wanca-Thibault, M. A. (2001). Proceedings from the Communication Labs Strand. NCA 2001 Summer Conference: Engaging 21st Century Communication Students. Unpublished manuscript. http://eric.ed.gov/ERICWebPortal/search/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=ED476270&ERICExtSearch_SearchType_0=no&accno=ED476270

Hobgood, L. and Miles, E. (2003, April). Burke, Booth and Weaver: Advisers in Website Design. Paper presented at the annual Excellence at the Center Conference, Colorado Spring, CO.

Hobgood, L. and Miles, E. (2003, April). Burke, Booth and Weaver: Advisers in Website Design. Paper presented at the annual Southern States Communication Association Convention, Birmingham, AL.

Hunt, S. K., & Simonds, C. J. (2002). Extending learning opportunities in the basic communication course: Exploring the pedagogical benefits of speech laboratories. Basic Communication Course Annual, 14, 60-86.

Hureau, M. (2008, April). Public speaking for the hearing impaired. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Hyer, M. & Kuehn, J. (2008, April). The factors that contribute to the reduction of communication apprehension. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Kedrowicz, A. (2010, November). Engineering professionalism: Bridging disciplinary cultures for student success. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

Kennedy, M. & Burks, J. (2013, April). Re-evaluating social media within a speaking center setting. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

King, A., Rozek, C., Benjamin, A., Raymond, M., & Webber J. (2014, April). Assessing the Benefits of Online Consultations. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

King, M. (2009, March). The tutor and learner relationship: Is humor orientation a factor to be considered in training and pairing? Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

King, M. & Atkins-Sayre, M. (2011, March). Targeting teachers: The importance of faculty support to communication center success. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

King, M. & Atkins-Sayre, W. (2010, November). The theory of reasoned action and planned behavior applied: Faculty and student motivators for communication center usage. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

King, M. L. & Atkins Sayre, W. (2012). Focusing on faculty: The importance of faculty support to communication center success. In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions. (pp. 147-162). Lanham, MD: Lexington.

Kirby-Straker, S., & Webber, W. (2014, April). The Influence of Similarity on Perceived Credibility of Peer Consultants. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Knight, M. (2014, April). Group Tutoring as Treatment for Communication Apprehension: An Effective Model for the University Learning Center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Koob, M. (2011, March). Presenting with prezi: Tips for enhancing cognitive processing. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

LaClair, A. (2009, March). Communication apprehension in the collegiate environment. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

La Tassa, N. (2013, April). The communication center for the two-year student: Challenges and choices. Re-evaluating social media within a speaking center setting. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Lamm, E., Issacs, M., & Ahmed, A. (2008, April). Use and assessment of a communication center. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

LaTassa, N. (2011, March). The delicacy of diversity: Strategies for mentoring students of different needs. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Lawing, A. (2007, April). Effects of technology on a communication center management team. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Leek, D. (2013, April). Beyond information literacy: How communication centers can build informed learners for the future. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

LeFebvre L. (2012). Course management systems: Creating alternative avenues for student access of communication centers. In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions. (pp. 187-198). Lanham, MD: Lexington.

LeFebvre, L., & LeFebvre, L. E. (2014). The communication center at U.S. colleges and universities: A descriptive overview. Basic Communication Course Annual. 26.

LeFebvre, L. & LeFebvre, L. E. (2013, April). The communication center at two-year and four-year U.S. colleges and universities: Director’s qualitative commentary. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

LeMahieu, M. (2011, April). Communication between centers: Next-gen challenges and opportunities. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Liberman, C. J. (2012). Communication centers and liberal arts education: Problems and possibilities associated with cross-disciplinary engagements. In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions. (pp. 23-38). Lanham, MD: Lexington.

Linsenmeyer, E., Mengwasser, A., & Terry, J. (2008, April). The passion cheerleaders of agnes scott college: Facilitating tutee engagement with topic and audience. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Littlejohn S., & Cuny, K.M. (2013). Creating a digital support center: Foregrounding multiliteracy. In L. Johnston (Ed.), Cases on higher education space: Innovation, collaboration, and technology (pp. 87-106). Hershey, PA: IGI Global.

Lyles, B. (2010, March). Enhancing the international experience by improving ESL tutoring at the center. Paper presented at the annual Excellence at the Center Conference, Greencastle, IN.

Mann, C. (2010, October). Improving gender imbalance: male recruitment at the speaking center. Paper presented at the annual conference of the Carolina's Communication Association, Conway, SC.

Mann, C. (2011, September). Communication activism: A break from tradition. Paper presented at the annual conference of the Carolina's Communication Association, Winston-Salem, NC.

Martin, L. (2010, March). Our approach to the internationalization of DePauw. Paper presented at the annual conference of the National Association of Communication Center, Greencastle, IN.

Maugh C. M. (2012). The combined centers approach: How speaking and writing centers can work together. In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions. (pp. 175-186). Lanham, MD: Lexington.

McCracken, S. R. (2006). Listening and new approaches to the creation of communication centers. International Journal of Listening, 20, 60-61.

Miller, P. C. (1997, November). The mission of the speaking/listening center of DePauw university. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

Miller, P. C. (2000, November). Speaker's lab: New uses, new populations. Paper presented at the annual conference of the National Communication Association, Seattle, WA.

Miskelly, S. J. (2002, November). Using forensics coaching skills in the communication laboratory setting. Paper presented at the annual Excellence at the Center Conference, New Orleans, LA.

Mitchell, K. (2011, March). Discipuli boni dicendi periti: Good students skilled in speaking. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Moore, Elizabeth. (2009, March). On ye shoulders of giants. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Moreau, M. (2007, April). Merging communication centers self evaluation and program assessment. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Moreau, M. (2011, April). Communication fellows: Investigating course-embedded oral communication tutoring. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Moreau, M. A. & Normand, P. A. (2012). Technology tutoring: Communication centers take the lead. In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions (pp. 233-248). Lanham, MD: Lexington.

Moreau, M., Nelson, L., & Whitfield, T. (2010, November). Communication centers and help seeking: Bridging the motivations to seek instructor and communication center aid communication centers and help seeking: Bridging the motivations to seek instructor and communication center aid. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

Morello, J. (1997). Handbook for speaking center consultants. Unpublished manuscript. Speaking Center, Mary Washington College Fredericksburg, VA.

Morreale, S., Shockley-Zalabak, P., & Whitney, S. (1993). The center for excellence in oral communication: Integrating communication across the curriculum. Communication Education, 42, 10-21.

Muse, S. (2011, April). Consultant evaluations meet google docs. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Myrick, C., Mann, C., & Ellis, E. (2011, April). The evolution of the conversation consultation: Working with non-native speakers. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Neher, W. (2002, November). A study of the impact of a communication lab on public speaking competencies of first-year students. Paper presented at the annual conference of the National Communication Association, New Orleans, LA.

Neher, W. (2003, November). Assessment of the speakers lab at a small private university. Paper presented at the annual conference of the National Communication Association, Miami, FL.

Neher, W. (2003, November). Partnerships for external funding: The inevitable evolution. Paper presented at the annual Excellence at the Center Conference, Miami, FL.

Pacheco, T. (2013, April). Overcoming the theory-practice problem of empowerment in speaking centers. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Pensoneau-Conway, S. L. & Romerhausen, N. J. (2012). The communication center: A critical site of intervention for student empowerment. In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions (pp. 39-54). Lanham, MD: Lexington.

Pittman, E. (2011, March). Best practices. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Plummer, P., Homer, K., & Gold, D. (2013, April). Marketing oral communication centers to students. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Preston, M. M. (2006). Communication centers and scholarship possibilities. International Journal of Listening, 20, 56-61.

Puryear, K. (2008, April). A theoretical approach to the public speaking classroom: Applying communication theory to the graduate teaching experience. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Quig, S. & Schwarz, C. (2011, March). Strategic awareness of the players in your game plan: Language choice and formality. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Rabinovitch, H. (2007, April). Reducing students’ communication apprehension. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Rachal, H. (2011, April). Nontraditional and traditional students: Do motivations differ when deciding to use speaking centers? Paper presented at the annual conference of the National Conference of Communication Centers, Richmond, KY.

Rachal, H., Daniels, K., Pikul, M., Newman, A., VanCleve, A., & Atkins-Sayre, W. (2008, April). Reducing communication apprehension in first-year students: How communication centers can cid in retention. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Richey, B. (2009, March). Communication accommodation and peer tutoring. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Sandin, P. J. (1997, November). Launching the speakers lab at butler university. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

Scarpulla, G. (2007, April). Ten personnas of public speaking. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Schwatzman, R. (2013, April). Lurching toward digitality: Synchronous online chats and the next generation of communication centers. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Schwartzman, R. & Ellis, E. D. (2011). Catering to customers or cultivating communicators? Divergent educational roles of communication centers. International Journal of Humanities and Social Science. 1(17), 58-66

Schwartzman, R. Ellis, E. D., Yarragunta, H. R. (2011, March). Catering to customers or cultivating communicators? Reconciling divergent perceptions and roles of communication centers. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Sheckels, T. (2013, April). Communication centers and campus culture. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Sheckels, T. F. (2014, April). A Disjunct Amidst the Good News: Comparing Assessments of Communication Center Sessions by Clients and Tutors. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Shulman, H., Ellis, J., & Heide, B. (2006, April). The seven-minute communication workshop: An exercise in educational efficiency. Presented at the annual Excellence at the Center Conference, Omaha, NE.

Silvia, V. (2010, November). Umm, it sounded fine to me? Working with faculty and student mentors on evaluating oral presentations. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

Sommerfeld, B. (2011, March). Two worlds become one: Classical rhetoric in a virtual society. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Stodolski, E., Webber, J., & Kirby-Straker, R. (2014, April). The Role of Uptalk on Perceived Speaker Credibility. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Sweet, C., Carpenter, R., Blythe, H. & Napier, T. Engaging literacies, engaging place: Using a new creative thinking model to foster and sustain community partnerships in appalachia. PRISM: A Journal of Regional Engagement, 1(1), 55-64.

Troillett, R. & McIntyre, K. A. (2012). Best practices in communication center training assessment. In Yook, E. & Atkins Sayre, W. (Eds.), Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions (pp. 257-272). Lanham, MD: Lexington.

Turner, K., Hackenson, B., Halliday, A., Jackson, K., Lyles, B., & Montoute, L. (2011, March). What’s my line? Using role-playing to train new tutors (and keep experienced tutors on their toes!) Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Vanderhoof, B. (2013, April). Applying narrative paradigm theory to communication consultations. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Vizzier, A. (2005, September). An organization of friends: A glimpse into consultant relationships at the university of north carolina greensboro's speaking center. Paper presented at the annual conference of the Carolinas Communication Association Conference, Charlotte, NC.

Vizzier, A. (2006). Confronting the anxiety monster. M.A. capstone, The University of North Carolina at Greensboro, United States -- North Carolina.

Von Till, B. (2002, April). Tutor handbook for the communication studies lab and resource center. Paper presented at the annual Excellence at the Center Conference Annual Conference, Indianapolis, IN.

Ward, K. & Schwartzman, R. (2009). Building interpersonal relationships as a key to effective speaking center consultations. Journal of Instructional Psychology, 36 (4), 363-372.

Ward, K. (2008, October). Do you trust me?: Building trusting relationships within speaking center consultations. Paper presented at the annual conference of the Carolinas Communication Association Conference, Columbia, SC.

Ward, K. (2009, March). The x factor: Building relationships through dialogue within speaking center consultations. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Weiss, R. (2001, April). Probes on communication labs and faculty development. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

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