National Association of Communication Centers Archive

Hours

Fall & Spring Semester
Monday-Thursday: 10am-7pm
Friday: 9am-Noon
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Sunday: 4pm-8pm

Communication Center Scholarship

nacc3This bibliography represents a compilation of communication center published articles & chapters along with academic papers presented at regional and national conferences and conventions.

If you are looking for CXC references a good place to start is Dannels & Gaffney’s January 2009 publication, Communication Across the Curriculum and in the Disciplines: A Call for Scholarly Cross-curricular Advocacy, as it offers a 25 year synopsis of the CXC literature.

UNCG maintains this list, additions/corrections should be sent to kmcuny@uncg.edu

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Ahua, S., & Rachal, H. (2009, March). The speaking center as a part of the college community: How speaking centers can affect freshman retention. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Allen, A. (2016, April). Communication satisfaction outcomes in peer tutoring scenarios. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Alston, M. (2009, March). From the university to the penitentiary: Implementing communication centers focused on conflict resolution in our male penal system. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Anderson, L. B., Berkshire Hearit, L., Morgan, M., & Natt, J. (2015). Using a mixed-methodological approach to assess the communication lab: Gaining insights and making improvements. Communication Center Journal, 1 (1), 9-36. Retrieved from http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Apostel, S. (2011, March). Noel studio ethos: Remediating space, encouraging collaboration in the communication center. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Apostel, S. (2011, March). Presentation aids that “move”: Providing feedback on visuals composed on rich-media software. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Apostel, S., Carpenter, R., Napier, T., & Valley, L. (2013). Studio pedagogy: A model for collaboration, innovation, and space design. In L. Johnston (Ed.), Cases on higher education space: Innovation, collaboration, and technology (pp. 313-329). Hershey, PA: IGI Global.

Atkins-Sayre, W. (2007, April). Communication centers and campus communities: The promise of an audience-centered approach. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Atkins-Sayre, W. (2012, April). Speaking our minds: Communication centers and critical thinking. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Atkins-Sayre, W. (2012). Speaking our minds: Communication centers and critical thinking. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 13-22). Lanham, MD: Lexington.

Atkins-Sayre, W., & Yook, E. L., (2014, April). Training the trainers: Using communication centers to improve peer tutoring. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Atkins-Sayre, W., & Yook, E. L. (Eds.). (2015). Communicating advice: Peer tutoring and communication practice. New York, NY: Peter Lang Publishing, Inc.

Balland, A., & Sulin, S. (2016, April). Communicating science: The effect of images and storytelling on comprehension, perceived relevance, and information seeking behavior. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Bayer, T., & Curto, K. A. (2012). Learning to tell what you know: A communication intervention for biology students. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 113-130). Lanham, MD: Lexington.

Bayer, T. (2007, April). Getting to the core of what’s most important: Listening and responding to students’ self-perceived oral communication deficits. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Bevan, J. L., & Waldeck, J. (2014, November). Managing conflict in the center. Paper presented at the annual convention of the National Communication Association, Chicago, IL.

Bilski, B. (2015, April). Critical pedagogy. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Bilski, B. (2013, April). Progress and empowerment: A recipe for change. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Blumenthal, C. (2008, April). Communication centers: Relationship of client satisfaction to identify style, self-efficacy, and stage of change. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Bodkins, A. (2013, April). An ethnographic study of communication center pedagogy. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Boger, K. E. (2016, March). The role of communication centers in acculturation of non-native English speakers. Paper presented at the 10th Annual Carolyn & Norwood Thomas Undergraduate Research and Creativity Expo, Greensboro, NC.

Boger, K. E., & Schwartzman, R. (2016, April). Masters of fate of victims of circumstance? Connecting communication centers with locus of control. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Boucteb, E. I. (2016, April). Organizational identification at communication centers. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Boucteb, E. I. (2016, March). Values and identity at communication centers. Paper presented at the 10th Annual Carolyn & Norwood Thomas Undergraduate Research and Creativity Expo, Greensboro, NC

Bowdon, M., & Carpenter, R. (Eds.). (2011). Higher education, emerging technologies, and community partnerships: Concepts, models, and practices. Hershey, PA: IGI Global. DOI:10.4018/978-1-60960-6237

Brown, C. J. (2013, April). Then and now: A longitudinal study of two communication center staffs using social identity theory. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Brown, C. J. (2014, April). Assessing student participation in the annual NACC conference: A worthwhile experience? Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Brown, C. J. (2014, April). “Your speech is the bomb”: Assessing clients’ perceptions of tutor use of slang. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Brown, C. J., & Leek, D. (2016, April). Empowering students in the center: Public speaking empowerment center. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Bryant, W. (2009, March). Critical perspectives on group consultations: Communication accommodation theory, immediacy, and persuasion. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Bryant, W. & Cuny, K. M. (2016, September). Critical Perspectives on group consultations at communication centers: Communication accommodation theory, immediacy, and persuasion. Paper presented at the annual meeting of the Carolinas Communication Association. Wilmington, NC.

Bryant, W., Cuny, K. M., & Davidson, M. (2016) Critical perspectives on group consultations at communication centers: Communication accommodation theory, immediacy, and persuasion. Southern Discourse in the Center: A journal of multiliteracy and innovation. (21.1) 33-55.

Burks, J. (2013, April). Re-evaluating social media within a speaking center setting. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Burks, J. (2014, April). Conflict amongst peer consultants at communication centers. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Buske-Zainal, P., & Gurien, R. (1999, November). Dialectical tensions of running a speaking center at a college without a required communication course. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

Butler Ellis, J., & Clark Hitt, R. (2012). Using theory and research to increase student use of communication center services. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 131-146). Lanham, MD: Lexington.

Carpenter, R., & Apostel, S. (2012). Communication center ethos: Remediating space, encouraging collaboration. In E. Yook & W .Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 163-174). Lanham, MD: Lexington.

Carpenter, R. (2011). A space for the rising creative class: Media, literacy, and innovation in the noel studio. In C. Sweet & H. Blythe (Eds.), It works for me, creatively (pp. 113-116). Stillwater, OK: New Forums.

Carpenter, R. (2011). Remediating the community-university partnership: The multiliteracy space as a model for collaboration. In M. Bowdon & R. Carpenter (Eds.), Higher education, emerging technology, and community partnerships: Concepts, models, and practices (pp. 387-401). Hershey, PA: IGI Global.

Cayetano, C. (2013, April). Overcoming the eclipse of leadership: A graduate student’s experience in the communication assessment learning lab. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Cayetano, C. (2014, April). Reflective listening: The listening within the walls of a communication center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Coats, A. M. (2014, April). Ritualized beginnings at the speaking center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Cordaro, D., & Pishotti, G. (2015). Preparing for change: The development of a multiliteracy communication studio. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA

Cuevas, K. (2010, March). Working with international students. Paper presented at the annual Excellence at the Center Conference, Greencastle, IN.

Cullen, J. (2007, April). Spreading the word: Expanding the clientele for communication centers. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Cuny, K. M. (2006). Don’t be a Bob. In L. Silverman (Eds.), Wake me up when the data is over: How organizations use storytelling to drive results. (p. 57). Jossey-Bass, San Francisco.

Cuny, K. M. (2015). Art as a means of exploring public speaking anxiety: One communication center’s expression. Communication Center Journal, 1(1), 37-48. Retrieved from http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Cuny, K. M. (2015). Successfully running a peer-to-peer learning space. In W. Atkins-Sayer & E. L. Yook (Eds.), Communicating advice: Peer tutoring and communication practice. (pp. 89-91).New York, NY: Peter Lang Publishing, Inc.

Cuny, K.M. (2015, April). The use of art in the work of communication centers.  Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Cuny, K. M. (2016, April).  Connecting communication center ways of knowing, teaching the basic communication courses, and communication activism pedagogy. Paper presented at the annual Excellence at the Center Conference. Pittsburghh, PA.

Cuny, K.M., Littlejohn, S., & Crowe, K.M. (2015). The digital media commons and the digital literacy center collaborate: The growing pains of creating a sustainable learning space. In R. Carpenter, R. Selfe, S. Apostel, & K. Apostel (Eds.), Sustainable learning spaces: Design, infrastructure, and technology. Logan, UT: Computers and Composition Digital Press/Utah State University Press. Retrieved from http://ccdigitalpress.org/sustainable

Cuny, K. M., Thompson, M., & Naidu, H. P. (2011, September). Speaking for a change: Leveraging the art of public speaking to support marginalized voices. Paper presented at the annual conference of the Carolinas Communication Association, Winston Salem, NC.

Cuny, K. M., Thompson, M., & Naidu, H. P. (2014). Speaking for a change: Using speaking centers to amplify marginalized voices in building sustained community movements for social justice. In L. R. Frey & D. L. Palmer (Eds.), Communication activism pedagogy (pp. 381-410). New York, NY: Hampton.

Cuny, K.M., Wilde, S.M., & Stevens, A.V. (2012). Using empathetic listening to build relationships at the center, In E. Yook, & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 249-256). Lanham, MD: Lexington.

Cuny, K. M., & Yarragunta, H. R. (2009). Increasing feedback opportunities: Learning the ropes together. In D. W. Worley, D. A. Worley, B. Hugenberg, & M. R. Elkins (Eds.), Best practices in experiential and service learning in communication. (pp. 316-324). Dubuque: Great Rivers.

Cuny, K. M. & Yarragunta, H. R. (2010, March). Communication activism: A new model of outreach in the communication center. Paper presented at the annual Excellence at the Center Conference, Greencastle, IN.

Dakum, N. & King, A. (2015, April). Building confidence in and out of the speaking center. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Dannels, D. P., & Gaffney Housley, A. L. (2012). The blind leading the blind? An ethnographic heuristic for communication centers. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 87-112). Lanham, MD: Lexington.

Davidson, M., Rempfer, K., & Dwyer, K.K. (2014, November). An alternative for speech centers: Meeting the needs of the university as well as the basic courses. Paper presented at the annual convention of the National Communication Association. Chicago, IL.

Davidson, M., Rempfer, K., & Dywer, K. K. (2015, November). A multifaceted model for communication centers: Meeting the needs of an entire campus. Paper presented at the annual conference of the National Communication Association, Las Vegas, NV.

Davis, A. (2011, March). The implications of computer mediated communication in communication centers. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Davis, A. (2011, September). Peer tutoring and relationship development online. Paper presented at the annual conference of the Carolinas Communication Association, Winston Salem, NC.

Davis, A. (2012). Collaboration, competence, or conquering: A study of the definition of empowerment at a speaking center. M.A. capstone, The University of North Carolina at Greensboro, United States– North Carolina.

Davis, A. (2012). The implementation of computer mediated communication in communication centers, In E. Yook & W. Atkins-Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 217-230). Lanham, MD: Lexington.

Davis, A. (2013, April). Collaboration, competence, or conquering: A study of the definition of empowerment at a speaking center. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Davis, A. (2016, April). Center praxis: What we can learn from three different communication centers. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Deville, D. & Young, M. (2013, April). Achieving the unachievable. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Di Desidero, L. (2016, March). Constructing leadership through discourse in the online writing class: A gendered view. Paper presented to College English Association Conference, Denver, CO.

Di Desidero, L. (2016, April). Forging identities in online interaction: The case of Samantha and Carol. Paper presented to Southern States Communication Association, Austin, TX.

Dinally, S., Kirby-Straker, R., & Raymond M. (2014, April). Self assessment vs. peer evaluation in the context of an oral communication center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Dittmar, D. (2014, April). Disability talk: An analysis of visual impairment in the speaking center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Duke, T. (2015, April). Advertising the communication center: Ethical quandaries. Paper presented at the annual Excellence at the Center Conference. Fredericksburg, VA

Dwyer, K., & Davidson, M. (2012). Speech center support services, the basic course, and oral communication assessment. In Hunt, S. K. (Ed.), Basic Communication Course Annuals (pp. 122-150). Boston, MA: American.

Ellis, E. (2013, April). Advancing the online presence of speaking centers. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Ellis, E. D. (2014, April). I’m a new journalist? How speaking center consultants navigate a new identity in unconventional consultations. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Ellis, E. (2015). Using creativity and cooperation in staff training. In E. Yook and W. Atkins-Sayer (Eds.), Communicating advice: Peer tutoring and communication practice. (pp. 97-99).  New York, NY: Peter Lang Publishing, Inc.

Ellis, E. (2015, April). Investigative journalism techniques in tutoring sessions. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA

Ellis, E. (2015, November). Role integration in unconventional consultations. Paper presented at the annual National Communication Association conference, Las Vegas, NV.

Ellis, J., & Clark-Hitt, R. (2010, November). Student motivation and program improvement. Paper presented at the annual National Communication Association conference, San Francisco, CA.

Ellis, J.B., Grimaldi, A., Root, G., & West, T.D. (2013). Ernst & Young leadership and professional development center: Accounting designed for leaders. In L. Johnston (Ed.), Cases on higher education space: Innovation, collaboration, and technology (pp. 330-355). Hershey, PA: IGI Global.

Emery, D. L. (2006). Front and center: Speaking, listening, and assessment in the contexts of communication instruction. International Journal of Listening, 20, 62-65. DOI:10.1080/10904018.2006.10499081

Emery, D. L. (2010, November). Communication as professional development: Networks, media, and communication outcomes. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

Fairchild, J., & Carpenter, R., (2015). Embracing collaborative opportunities between communication centers and departments: Examining an ePortfolio bootcamp. Communication Center Journal, 1(1), 60-70. Retrieved from http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Ferretti, L. (2003, April). University speaking centers: Assessing their role in the development of students’ oral communication competencies. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Furbank, L., Lese, K., & Borgella, A. (2011, April). “There’s a communication center here?” How on-campus advertising and social media presence changed our client visitation. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Grice, G., & Cronin, M. (1992). The comprehensive speech communication laboratory: We have ways of making you talk. Paper presented at the Southern States Communication Association, San Antonio, TX.

Gunn, A. (2001, April). Speaking across the curriculum at UNCG. Paper presented at the annual Excellence at the Center Conference, Indianapolis, IN.

Gunn, A. M. (2002). Communication across the curriculum: Education for individualistic pursuit or cultural transformation. Ph.D. dissertation, The University of North Carolina at Greensboro, United States– North Carolina.

Halsey, E. (2009, March). A comparative look at the levels of community engagement of communication centers. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Hamlen, A., Wells, S., & Di Desidero, L. (2016). Marine Corps University Communications Style Guide, (10th ed.) Quantico, VA: Defense Logistics Agency.

Heide, B., Shulman, H., & Ellis, J. (2006, April). Developing a basis for ethical operations in communication centers. Paper presented at the annual Excellence at the Center Conference, Omaha, NE.

Helsel, C. R., & Hogg, M. C. (2006). Assessing communication proficiency in higher education: Speaking labs offer possibilities. International Journal of Listening, 20, 29-54. DOI:1.1080/10904018.2006.10499087

Hines, K. (2015, April). The knowledge market: A study of group salience. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Hobgood, L. (1999, November). Establishing a communication lab or speaking center. Paper presented at the annual convention of the National Communication Association, Chicago, IL.

Hobgood, L. (2000). The pursuit of speaking proficiently: A voluntary approach. Communication Education, 49, 339-351. DOI:10.1080/03634520009379222

Hobgood, L. (2002). Speaking of pie: Formal debate outside the communication field – The speech center assists. Paper presented at the annual convention of the National Communication Association, New Orleans, LA.

Hobgood, L. (2004). Training speech center consultants: Moving forward with a backward glance. Paper presented at the annual convention of the National Communication Association, Chicago, IL.

Hobgood, L. (2006, November). Of, by, and for: Communication centers as prototypical sites. Paper presented at the annual convention of the National Communication Association, San Antonio, TX.

Hobgood, L. (2008, November). The problem with the promise. Paper presented at the annual convention of the National Communication Association, San Diego, CA.

Hobgood, L. (2008, November). Unconventionally qualified for postgraduate life: Former communication center tutors speak. Paper presented at the annual convention of the National Communication Association, San Diego, CA.

Hobgood, L. (2009, March). Attention at the center: What we owe the field and the communities we serve. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Hobgood, L. (2010, March). The apprentice’s sorcerer: A director’s role. Paper presented at the annual Excellence at the Center Conference, DePauw University, Greencastle, IN.

Hobgood, L. (2011, March). Claire & Sarah visit the speech center: Speaking as public service. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Hobgood, L. (2014). Training speech center consultants: Moving forward with a backward glance. Southern Discourse: A Journal of Multiliteracy and Innovation, 19(1), 60-69. Retrieved from http://scholarship.richmond.edu/rhetoric-faculty-publications/37/

Hobgood, L. B. (2014, November). The point of the center: Future in the presence of the past. Paper Presented at the National Association of Communication Convention. Chicago, IL

Hobgood, L.B. (2015). Afterword: The rhetorical roots of communication centers. In K. J. Turner & T. F.  Sheckles, (Eds.), Communication centers: A theory- based guide to training and management (pp 193-207). Lanham, MD: Lexington.

Hobgood, L.B. (2016, April). Ends, means, and encouragement. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Hobgood, L., & Horak, L. (2012, April). The image of influence. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Hobgood, L., Sandin, P., Von Till, B., Preston, M., Burk, T. L., Neher, W., & … National Communication Association, A. A. (2001). Proceedings from the Communication Labs Strand. NCA 2001 Summer Conference: Engaging 21st Century Communication Students. http://eric.ed.gov/?id=ED476270

Hobgood, L., & Miles, E. (2003, April). Burke, Booth and Weaver: Advisers in website design. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Hobgood, L., & Miles, E. (2003, April). Burke, Booth and Weaver: Advisers in website design. Paper presented at the annual convention of the Southern States Communication Association, Birmingham, AL.

Horton, C., Rosen, R., Slonim, L., & Winter, H. (2016, April). Transferable skills taught at communication centers. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Hoerl, K. E., Butler, W., & Gregerson, E. (2014). Communicating ethos at the Center. Paper presented at the annual convention of the National Communication Association, Chicago, IL.

Hunt, S. K., & Simonds, C. J. (2002). Extending learning opportunities in the basic communication course: Exploring the pedagogical benefits of speech laboratories. Basic Communication Course Annual, 14, 60-86.

Hureau, M. (2008, April). Public speaking for the hearing impaired. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Hyer, M., & Kuehn, J. (2008, April). The factors that contribute to the reduction of communication apprehension. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Ismail, M. (2016, April). Thin slices of public speaking: A look into speech think slices and their effectiveness in accurately predicting whole-speech quality. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Jensen, A., Dinally, S., & Gordon, A. (2015, April). The influence of verbal fillers on client perceptions of peer consultant credibility. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Kasmala, H. (2015, April). Cultural competency. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Kedrowicz, A. (2010, November). Engineering professionalism: Bridging disciplinary cultures for student success. Paper presented at the annual convention of the National Communication Association, San Francisco, CA.

Kennedy, M., & Burks, J. (2013, April). Re-evaluating social media within a speaking center setting. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

King, A., Rozek, C., Benjamin, A., Raymond, M., & Webber J. (2014, April). Assessing the benefits of online consultations. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

King, M. (2009, March). The tutor and learner relationship: Is humor orientation a factor to be considered in training and pairing? Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

King, M., & Atkins-Sayre, M. (2011, March). Targeting teachers: The importance of faculty support to communication center success. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

King, M., & Atkins-Sayre, W. (2010, November). The theory of reasoned action and planned behavior applied: Faculty and student motivators for communication center usage. Paper presented at the annual convention of the National Communication Association, San Francisco, CA.

King, M. L., & Atkins Sayre, W. (2012). Focusing on faculty: The importance of faculty support to communication center success. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 147-162). Lanham, MD: Lexington.

Kirby-Straker, S., & Webber, W. (2014, April). The influence of similarity on perceived credibility of peer consultants. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Knight, M. (2014, April). Group tutoring as treatment for communication apprehension: An effective model for the university learning center. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Koob, M. (2011, March). Presenting with prezi: Tips for enhancing cognitive processing. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

LaClair, A. (2009, March). Communication apprehension in the collegiate environment. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

La Tassa, N. (2013, April). The communication center for the two-year student: Challenges and choices. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Lamm, E., Issacs, M., & Ahmed, A. (2008, April). Use and assessment of a communication center. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

LaTassa, N. (2011, March). The delicacy of diversity: Strategies for mentoring students of different needs. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Lawing, A. (2007, April). Effects of technology on a communication center management team. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Leek, D. (2013, April). Beyond information literacy: How communication centers can build informed learners for the future. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Leek, D., & Brown, C. (2015, April). The many faces of public speaking practice among undergraduates. Paper presented at the annual Excellence at the Center Conference. Fredericksburg, VA.

Leek, D., Carpenter, R., Cuny, K. M., & Rao, P. A. (2015). Strategies for assessment in communication centers: Perspectives from across the field. Communication Center Journal, 1(1), 49-59. Retrieved from http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

LeBouton, C. (2015, April). Combined centers: A look into increased speaking and writing integration in the university. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

LeBouton, C. (2016, April). Focus on first-years: One university’s experience with communication outreach to first year students through their quality enhancement plan. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

LeFebvre L. (2012). Course management systems: Creating alternative avenues for student access of communication centers. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 187-198). Lanham, MD: Lexington.

LeFebvre, L., & LeFebvre, L. E. (2013). The communication center at U.S. colleges and universities: A descriptive overview. Paper presented to the Communication Centers Section at the National Communication Association Conference, Washington D.C., Virginia.

LeFebvre, L., & LeFebvre, L. E. (2014). The communication center at U.S. colleges and universities: A descriptive overview. Basic Communication Course Annual, 26, 143-173.

LeFebvre, L., & LeFebvre, L. E. (2013, April). The communication center at two-year and four-year U.S. colleges and universities: Director’s qualitative commentary. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

LeMahieu, M. (2011, April). Communication between centers: Next-gen challenges and opportunities. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Liberman, C. J. (2012). Communication centers and liberal arts education: Problems and possibilities associated with cross-disciplinary engagements. In Yook, E. & Atkins Sayre, W. (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 23-38). Lanham, MD: Lexington.

Linsenmeyer, E., Mengwasser, A., & Terry, J. (2008, April). The passion cheerleaders of Agnes Scott College: Facilitating tutee engagement with topic and audience. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Littlejohn S., & Cuny, K.M. (2013). Creating a digital support center: Foregrounding multiliteracy. In L. Johnston (Ed.), Cases on higher education space: Innovation, collaboration, and technology (pp. 87-106). Hershey, PA: IGI Global.

Love, K. A. B. (2015). Successful marketing of communication centers. In K. J. Turner & T. F. Sheckles (Eds.), Communication centers: A theory based guide to training and management. (pp. 27-45). Lanham, MD: Lexington.

Lyles, B. (2010, March). Enhancing the international experience by improving ESL tutoring at the center. Paper presented at the annual Excellence at the Center Conference, Greencastle, IN.

Mabrey III, P. E. (2015, April) Rethinking communication centers for the 21st century: From public speaking to public advocacy. Paper presented at the annual Excellence at the Center Conference. Fredericksburg, VA.

Mabrey, P.E. (2016, April). Transforming centers through comprehensive assessment: Moving toward good practices for learning improvements. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Mann, C. (2010, October). Improving gender imbalance: Male recruitment at the speaking center. Paper presented at the annual conference of the Carolinas Communication Association, Conway, SC.

Mann, C. (2011, September). Communication activism: A break from tradition. Paper presented at the annual conference of the Carolinas Communication Association, Winston-Salem, NC.

Martin, L. (2010, March). Our approach to the internationalization of DePauw. Paper presented at the annual conference of the National Association of Communication Center, Greencastle, IN.

Maugh, C. M. (2012). The combined centers approach: How speaking and writing centers can work together. In Yook, E. & Atkins Sayre, W. (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 175-186). Lanham, MD: Lexington.

McCracken, S. R. (2006). Listening and new approaches to the creation of communication centers. International Journal of Listening, 20, 60-61. DOI:10.1080/10904018.2006.10499089

Miles, K. (2016, April). Connecting client confidence and tutor techniques: A study furthering tutoring training practices. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Miller, E., & Thurgood, K. (2016, April). Communication center marketing and utilization: A case study at James Madison University. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Miller, E., & Young, M. (2015, April). The influence policy debate can have on tutoring in undergraduate learning centers. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Miller, P. C. (1997, November). The mission of the speaking/listening center of DePauw University. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

Miller, P. C. (2000, November). Speaker’s lab: New uses, new populations. Paper presented at the annual conference of the National Communication Association, Seattle, WA.

Miskelly, S. J. (2002, November). Using forensics coaching skills in the communication laboratory setting. Paper presented at the annual Excellence at the Center Conference, New Orleans, LA.

Mitchell, K. (2011, March). Discipuli boni dicendi periti: Good students skilled in speaking. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Moore, Elizabeth. (2009, March). On the shoulders of giants. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Moreau, M. (2007, April). Merging communication centers self-evaluation and program assessment. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Moreau, M. (2011, April). Communication fellows: Investigating course-embedded oral communication tutoring. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Moreau, M. A., & Normand, P. A. (2012). Technology tutoring: Communication centers take the lead. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 233-248). Lanham, MD: Lexington.

Moreau, M., Nelson, L., & Whitfield, T. (2010, November). Communication centers and help seeking: Bridging the motivations to seek instructor and communication center aid. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

Morello, J. (1997). Handbook for speaking center consultants. Unpublished Manuscript. Speaking Center, Mary Washington College Fredericksburg, VA.

Morreale, S., Shockley-Zalabak, P., & Whitney, S. (1993). The center for excellence in oral communication: Integrating communication across the curriculum. Communication Education, 42,10-21. DOI:10.1080/03634529309378909

Muse, S. (2011, April). Consultant evaluations meet google docs. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Myrick, C., Ellis, E. & Mann, C. (2016, September). The evolution of the conversation consultation. Paper presented at the annual meeting of the Carolinas Communication Association. Wilmington, NC.

Myrick, C., Mann, C., & Ellis, E. (2011, April). The evolution of the conversation consultation: Working with non-native speakers. Paper presented at the annual Excellence at the Center Conference, Richmond, KY.

Neher, W. (2002, November). A study of the impact of a communication lab on public speaking competencies of first-year students. Paper presented at the annual conference of the National Communication Association, New Orleans, LA.

Neher, W. (2003, November). Assessment of the speaker’s lab at a small private university. Paper presented at the annual conference of the National Communication Association, Miami, FL.

Neher, W. (2003, November). Partnerships for external funding: The inevitable evolution. Paper presented at the annual Excellence at the Center Conference, Miami, FL.

Norander, S., Baker, D., & Gibson, T. (2016, April). Communication centers through a leadership lens. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Obolensky, A., & Tanner, R. C. (2016, April). Viewing a presentation as performance. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Pacheco, T. (2013, April). Overcoming the theory-practice problem of empowerment in speaking centers. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Palmerton, P. R. (2014) Working with diverse clientele. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

Pensoneau-Conway, S. L., & Romerhausen, N. J. (2012). The communication center: A critical site of intervention for student empowerment. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 39-54). Lanham, MD: Lexington.

Pittman, E. (2011, March). Best practices. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Plummer, P., Horner, K., & Gold, D. (2013, April). Marketing oral communication centers to students. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Preston, M.M. (2015). Assessment of your communication center: Anathema or asset? In K. J. Turner & T. F. Sheckles (Eds.), Communication centers: A theory-based guide to training and management (pp. 177-193). Lanham, MD: Lexington.

Preston, M. M. (2006). Communication centers and scholarship possibilities. International Journal of Listening, 20, 56-61.DOI:10.1080/10904018.2006.10499088

Puryear, K. (2008, April). A theoretical approach to the public speaking classroom: Applying communication theory to the graduate teaching experience. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Quig, S., & Schwarz, C. (2011, March). Strategic awareness of the players in your game plan: Language choice and formality. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Rabinovitch, H. (2007, April). Reducing students’ communication apprehension. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Rachal, H. (2011, April). Nontraditional and traditional students: Do motivations differ when deciding to use speaking centers? Paper presented at the annual conference of the National Conference of Communication Centers, Richmond, KY.

Rachal, H., Daniels, K., Pikul, M., Newman, A., VanCleve, A., & Atkins-Sayre, W. (2008, April). Reducing communication apprehension in first-year students: How communication centers can aid in retention. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Rao, A. (2016, April). Apps, forms, and plug-ins: Managing communication centers with free and low-cost web-based tools. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Reynolds, C.A., & Magee, N.E. (2015, April). Constructing a peer tutoring communication rubric for evaluations and self- assessment. Paper presented at the annual Excellence at the Centers Conference, Fredericksburg, VA.

Richey, B. (2009, March). Communication accommodation and peer tutoring. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Sandin, P. J. (1997, November). Launching the speakers lab at Butler University. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

Scarpulla, G. (2007, April). Ten personas of public speaking. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Schaefer, K. M. (2014, November) Past to present: A look back on the theoretical and practical challenges of opening a speech center from the perspective of a past consultant and now present director. Paper presented at the annual conference of the National Communication Association, Chicago, IL.

Schwatzman, R. (2013, April). Lurching toward digitally: Synchronous online chats and the next generation of communication centers. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Schwartzman, R., & Boger, K. (2017, April). Invigorating language learning and cultural awareness of international students: The role of communication centers and locus of control. Paper presented at The 12th Conference of the Global Communication Association, Greensboro, NC.

Schwartzman, R., & Ellis, E. D. (2011). Catering to customers or cultivating communicators? Divergent educational roles of communication centers. International Journal of Humanities and Social Science, 1(17), 58-66.

Schwartzman, R., Ellis, E. D., & Yarragunta, H. R. (2011, March). Catering to customers or cultivating communicators? Reconciling divergent perceptions and roles of communication centers. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Schwartzman, R. McCall, J. D., & Cuny, K. M. (2016). The process of public speaking. In S. M. Clency (Ed.), Foundations for learning at UNCG (pp. 129-149). Dubuque, IA: Kendall Hunt.

Schwartzman, R., & Sanchez, R. (2016). Communication centers as sites of identity (re)negotiation. College Student Journal, 50(1), 35-46.

Schwartzman, R., & Sanchez, R. (2015, April). Communication centers as sites for identity (re)negotiation. Paper presented at the annual Excellence at the Center Conference. Fredericksburg, VA.

Sheckels, T. (2013, April). Communication centers and campus culture. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Sheckels, T. F. (2014, April). A disjunct amidst the good news: comparing assessments of communication center sessions by clients and tutors. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Sheckels, T. (2016, April). Disciplinary culture: Barrier to effective communication center? Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Shulman, H., Ellis, J., & Heide, B. (2006, April). The seven-minute communication workshop: An exercise in educational efficiency. Presented at the annual Excellence at the Center Conference, Omaha, NE.

Silvia, V. (2010, November). Umm, it sounded fine to me? Working with faculty and student mentors on evaluating oral presentations. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

Simon, I. (2016, April). Reading between the lines: Nonverbal communication and consultant-client interactions. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Smithberger, L. (2015, April). Facilitating learning through facilitation: How facilitation skills can inform communication center tutoring best practices. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Sommerfeld, B. (2011, March). Two worlds become one: Classical rhetoric in a virtual society. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Stackhouse, C., & Parent, V. (2016, April). We can kinda teach you how to talk?: A linguistic analysis of interactions between consultants and students in communication centers. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Stodolski, E., Webber, J., & Kirby-Straker, R. (2014, April). The role of up talk on perceived speaker credibility. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Stull, S. (2016, April). Effect of speech topic and speaking anxiety on audience attention level, understanding of content, and perception of speaking credibility. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Sugga, S. (2015, April). Meeting at the multiliteracy centers. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA

Sweet, C., Carpenter, R., Blythe, H. & Napier, T. (2012).  Engaging literacies, engaging place: Using a new creative thinking model to foster and sustain community partnerships. PRISM: A Journal of Regional Engagement,1(1), 55-64. Retrieved from http://encompass.eku.edu/prism/vol1/iss1/5/

Troillett, R., & McIntyre, K. A. (2012). Best practices in communication center training assessment. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 257-272). Lanham, MD: Lexington.

Turner, K. J., & Sheckles, T. F. (2015). Communication centers: A theory-based guide to training and management. Lanham, MD: Lexington.

Turner, K. J. (2015). The value of research on communication centers: Ideas for future directions. Communication Center Journal, 1(1), 3-8. Retrieved from http://commcenters.org/content/05-journal/communication-center-journal-vol-1.pdf

Turner, K., Hackenson, B., Halliday, A., Jackson, K., Lyles, B., & Montoute, L. (2011, March). What’s my line? Using role-playing to train new tutors (and keep experienced tutors on their toes!) Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

“Using Data Mining in Online Basic Communication Courses: Diagnosing Student Needs and Activating Communication Centers.” Presentation by Roy Schwartzman, Ph.D., University of North Carolina at Greensboro for the conference “Pedagogics and Psychology in the Integrated Area of Research and Practice,” Mendeleev Tobolsk Pedagogical Institute, Tyumen State University, Tobolsk, Russia, 14 April 2017.

Vanderhoof, B. (2013, April). Applying narrative paradigm theory to communication consultations. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Venette, S. J., King, M., & Brown, C. J. (2014, November). Learning styles: Rounding the cycle of learning in the context of peer tutoring. Paper presented at the National Association of Communication Convention Chicago, IL.

Vizzier, A. (2005, September). An organization of friends: A glimpse into consultant relationships at the University of North Carolina Greensboro’s speaking center. Paper presented at the annual conference of the Carolinas Communication Association Conference, Charlotte, NC.

Vizzier, A. (2006). Confronting the anxiety monster. M.A. capstone, The University of North Carolina at Greensboro, United States– North Carolina.

Von Till, B. (2002, April). Tutor handbook for the communication studies lab and resource center. Paper presented at the annual Excellence at the Center Conference Annual Conference, Indianapolis, IN.

Ward, K. & Schwartzman, R. (2009). Building interpersonal relationships as a key to effective speaking center consultations. Journal of Instructional Psychology, 36(4), 363-372.

Ward, K. (2008, October). Do you trust me? Building trusting relationships within speaking center consultations. Paper presented at the annual conference of the Carolinas Communication Association Conference, Columbia, SC.

Ward, K. (2009, March). The x factor: Building relationships through dialogue within speaking center consultations. Paper presented at the annual Excellence at the Center Conference, Philadelphia, PA.

Weiss, R. (2001, April). Probes on communication labs and faculty development. Paper presented at the annual Excellence at the Center Conference, Richmond, VA.

Wells, S. (2015, October). Studying the studio: Taking the writing center class international. Paper presented at International Writing Center Association Conference, Pittsburghh, PA.

Wentzel, B. (2013, April). Now what do we do? Lessons in growing a sustainable center. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Wiebel, J. (2010, November). When those who can’t do, teach speech: Negotiating institutional challenges in integrating speech instruction across disciplines. Paper presented at the annual conference of the National Communication Association, San Francisco, CA.

Wiebel, J. (2014, April). A rhetorical approach to feedback: Working with faculty across disciplines to provide effective feedback. Paper presented at the annual Excellence at the Center Conference, Glendale, AZ.

Wiebel, J. (2016, April). Shackling rhetorical space: The role of proper literacy in communication center conceptions of speaking. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Wilde, S. M. (2004, September). Speaking conventions in the arts and performing arts: A discipline specific look at how non-communication majors communicate. Paper presented at the annual conference of the Carolinas Communication Association Conference, Clemson, SC.

Wilde, S. M. (2005). Assessing speech competency: The effectiveness of a speaking center consultation. M.A. capstone, The University of North Carolina at Greensboro, United States– North Carolina.

Wilde, S.M., (2006). Assessing speech competency: establishing a need for more competent oral communicators. Paper presented at the annual Excellence at the Center Conference, Omaha, NE.

Wilde, S. M., Cuny, K. M., & Vizzier, A. L. (2006). Peer-to-peer tutoring: A model for utilizing empathetic listening to build client relationships in the communication center. International Journal of Listening, 20, 70-75. DOI:10.1080/10904018.2006.10499092

Wilson, S. (2015, April). We know something about training. Paper presented at the annual Excellence at the Center Conference. Fredericksburg, VA.

Wilson, S. (2012). The role becomes them: Examining communication center alumni experiences. In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 55-70). Lanham, MD: Lexington.

Wilson, S. (2016, April). What I believe and its effect on how I learn. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

Winslow, L. (2003, October). University speaker centers: Assessing their role in promoting communication excellence. Paper presented at the annual conference of the Carolinas Communication Association Conference, Raleigh, NC.

Wynn, E. (1947). A communication center. The Quarterly Journal of Speech, 33, 366-369. DOI:10.1080/00335634709381321

Yarragunta, H. (2007, April). Effectiveness and efficiency in learning, teaching, and speaking. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Yarragunta, H. (2008, April). Feedback, performance, and sustainability. Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Yarragunta, H. (2008, April). Feedback, performance, and sustainability. Paper presented at the annual conference of the Carolina Communication Association, Columbia, SC.

Yook, E. (2011, November). A voice from the center: A pilot study in communication centers and retention. Paper presented at the National Communication Association, New Orleans, LA.

Yook, E. (2011, November). Teaching speakers now, hearing voices later: Does speech education improve student retention? Paper presented at the National Communication Association, New Orleans, LA.

Yook, E. L. (2006). Assessment as meta- listening at the communication center. International Journal of Listening, 20, 66-68.DOI:10.1080/10904018.2006.10499091

Yook, E. L. (2012). Communication centers and retention in higher education: Is there a link? In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 3-12). Lanham, MD: Lexington.

Yook, E. L., & Atkins-Sayre, W. (Eds.). (2012). Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions. Lanham, MD: Lexington.

Yook, E. L., & Kim, M. (2013, April). Reflecting assessment results to inform communication center staff training and hiring. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Yook, E. L., Rao, A., & Wilde, S. M. (2012). Ethics and the communication center: Chameleon or tortoise? In E. Yook & W. Atkins Sayre (Eds.), Communication centers and oral communication programs in higher education: Advantages, challenges, and new directions (pp. 71-86). Lanham, MD: Lexington.

Yook, E., Rao, P., & Wilde, S. (2003, April). Ethics and the communication lab: Chameleon or tortoise? Paper presented at the annual Excellence at the Center Conference, Colorado Springs, CO.

Zakia-O’Donnel, E. (2013). A history of the first ten years of the speaking center at the university of north Carolina at Greensboro: 2001-2012. Paper distributed at the annual Excellence at the Center Conference Greensboro, NC.

Zakia-O’Donnell, E. (2010, October). Applied communication activism in university communication centers. Paper presented at the annual conference of the Carolinas Communication Association, Conway, SC.

Zakia-O’Donnel, E. & Cuny, K. M. (2016). Music as an effective anxiolytic intervention in communication centers, Communication Centers Journal, (2), 40-56.

Zakia-O’Donnell, E., & Cuny, K.M. (2013, April). Music as an effective anxiolytic intervention in university speaking centers and labs: Establishing a new practice. Paper presented at the annual Excellence at the Center Conference, Greensboro, NC.

Zimmerman, K. (2007, April). A look at narrative, constructivism, and dialogue communication theories to form learning communities in communication centers. Paper presented at the annual Excellence at the Center Conference Greensboro, NC.

Zucker, A. (2015, April). Learning styles and satisfaction. Paper presented at the annual Excellence at the Center Conference, Fredericksburg, VA.

Zucker, A., & Hines, K. (2016, April). Feedback and empowerment: The relationship between nonverbal consultation feedback and client empowerment. Paper presented at the annual Excellence at the Center Conference, Pittsburgh, PA.

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